Privacy Policy

Last updated: August 22, 2025 | Version 1.0

Supernet ("us", "we", or "our") operates the Supernet website and provides internet services (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

Full Name
Phone Number
Email Address
Installation Address
Preferred Package
Message / Additional Notes
Payment information and billing details
Service usage data and connection logs

Usage Data

We may collect information about how you access and use our website and services, including your IP address, browser type, pages visited, and time spent on our site.

Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to track activity on our website and hold certain information to improve user experience and analyze site usage.

Use of Data

Supernet uses the collected data for various purposes:

To provide and maintain the Service
To process payments and manage billing
To notify you about changes to our Service
To send service expiry reminder notifications
To provide customer care and support
To provide analysis or valuable information so that we can improve the Service
To monitor the usage of the Service
To detect, prevent and address technical issues
To comply with legal obligations

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your data in the following limited circumstances:

Service Providers: We use third-party service providers to send service expiry reminder notifications. These providers have access only to the information necessary to perform their functions and are obligated to protect your information.
Legal Requirements: We may disclose your information if required by law or in response to valid legal requests from public authorities.
Business Transfer: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Generally:

Customer account information is retained for the duration of your service plus 2 years after termination
Billing and payment records are kept for the duration of your service plus 7 years for accounting and tax purposes

Your Data Protection Rights

You have the following rights regarding your personal data:

Access: You can request copies of your personal data
Correction: You can request correction of inaccurate or incomplete data
Deletion: You can request deletion of your personal data, subject to legal retention requirements
Data Portability: You can request transfer of your data to another service provider

To exercise these rights, please contact us using the information provided below.

International Data Transfers

Your information may be transferred to and processed in countries other than Kenya when we use international service providers. We ensure appropriate safeguards are in place to protect your data during such transfers.

Security of Data

The security of your data is important to us. We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

By email: Info@supernet.co.ke
By phone number: +254 723 059638